Do you want to find answers to the most common questions? Or maybe you don't know where to start? Find all the information you need in our FAQ section!
Frequently Asked Questions
Here you will find the answers to the questions in each category
Basic customer details such as first name, last name, company name and TIN (if you are creating a company account), address, email and phone number are required to register.
To place an order, log in, select "New shipment", complete the pick-up and delivery location, select the relevant service, then select a package, vehicle or add all items to the load list. If you need to, select additional services and then choose your preferred pick-up and delivery date. In the second step of the order, complete the shipment information, sender and recipient details and select the form of payment. When everything is ready, wait for the driver to pick up your shipment.
Free cancellation is possible for 30 minutes after the order has been placed or until the status changes to "In progress". If you wish to cancel later, charges may apply.
You can send shipments on pallets or as loose cargo. Remember, regardless of the packaging, each shipment must be secured against shifting, protected from tipping over, and free from liquid leaks.
We do not transport explosives, radioactive materials, pyrotechnics, weapons, ammunition, drugs and psychotropic drugs, tobacco and alcohol products without excise marks or with foreign excise marks, human and animal remains. In addition, we do not transport loads which, due to their dimensions, cannot be secured sufficiently to be able to start driving safely. The driver has the right to refuse to accept a load for carriage if it is incorrectly packed in a way that poses a risk to safety. If the driver becomes suspicious of the legality of the goods ordered to be loaded, he can call the police to verify the contents of the load.
If you choose yourself the type of vehicle, the vehicle you have chosen will pick it up. If you choose the partial load option, our staff will select a vehicle suitable for you.
If you order a vehicle with insufficient load space or payload, you will only be able to use the maximum available load space and payload capacity. For the remainder, you can order any of the available packages or an additional vehicle.
Pack your cargo carefully to minimise the possibility of it tipping over. Tall loads are particularly vulnerable to damage. Use suitable and sufficient materials to secure the load, e.g. on a pallet.
Solo and semi-trailer trucks can be loaded and unloaded from the ramp. Smaller vans do not have the appropriate ramp height and therefore require a different method of loading or unloading.
Please enter such a request when placing your order in the "Shipment description" field. We will pass your request on to the driver, but we cannot guarantee that it will be fulfilled.
Yes. Goods are insured for at least €50000 for the duration of the transport from loading to unloading. If you wish to transport goods of a higher value - purchase additional cargo insurance when placing your order.
If your goods have been damaged in transport, you should take photo documentation, write a damage report and inform Freighty of the incident as soon as you discover the damage. It is important to raise concerns about damage when unloading the goods while the driver is still at the point of unloading.
Damage to the goods should be reported as soon as it is discovered, during unloading. A note of the damage should be made on all copies of the transport documents, and photo documentation should be taken, a damage report should be written and Freighty should be informed of the incident. It is important to raise objections about the damage when unloading the goods, while the driver is still at the unloading point.
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